Refund and Returns Policy

Refund and Returns Policy for Ochre

At Ochre, customer satisfaction is our top priority. We understand that circumstances may arise where you need to return or exchange a product. This Refund and Returns Policy outlines the procedures and conditions for initiating a return or refund.

1. Eligibility for Returns:
   • Unused and Unopened Products:

To be eligible for a return, the product must be unused, undamaged, and in its original packaging. We only accept returns for products that are in a resalable condition.

1. • Initiation Period:

Customers must initiate a return within 15 days of receiving the product. Any requests beyond this period will not be considered.

2. Non-Refundable Products:
   • Used Products:

We do not offer refunds for used products. Please ensure the product remains unused and in its original condition to be eligible for a refund.

3. Return Process:
   • Contact Customer Support:

To initiate a return, contact our Customer Support team at [support@ochre.com](mailto:support@ochre.com) with your order number and a detailed reason for the return.

• • Authorization and Instructions:

Once your return request is authorized, you will receive instructions on how to return the product. Please follow these instructions carefully.

4. Refund Process:
   • Inspection:

Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.

1. • Refund Approval:

If the product meets the criteria, a refund will be processed. Please allow a reasonable processing time for the refund to be reflected in your account.

1. • Refund Method:

Refunds will be issued to the original payment method used during the purchase.

5. Exchanges:
   • Product Exchange:

If you wish to exchange a product, please contact our Customer Support team for assistance. Exchanges are subject to product availability.

6. Damaged or Defective Products:
   • Reporting Damages:

If you receive a damaged or defective product, report it to our Customer Support team within 48 hours of receiving the order.

1. • Replacement or Refund:

We will either replace the damaged/defective product or provide a refund, as deemed appropriate.

7. Contact Information:

For any queries related to refunds and returns, please contact our Customer Support team at [support@ochre.com](mailto:support@ochre.com).

8. Policy Changes:

Ochre reserves the right to update and modify this Refund and Returns Policy. Any changes will be reflected on this page, and we encourage you to review this policy periodically.

By making a purchase on the Ochre website, you acknowledge and agree to the terms outlined in this Refund and Returns Policy. Thank you for choosing Ochre — where your satisfaction is our commitment.